This job is closed


Job Description and Requirements

• Provide efficient and effective front line support to customers directly over the phone and email and handle all customer enquiries & complaints with end to end ownership with high quality of service 
• Deliver service and support to
end-users over the phone
• Interact with customers to provide
and process information in response to inquiries, concerns, and requests about products and services 
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, Leased Line, MPLS and more 
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms 
• Follow standard processes and procedures; • - Identify and escalate priority issues • - To ensure all queries/complaints are handled as per operational requirements.
• To ensure Standard Operating
Procedures are followed 100% in providing resolution to the customer.
• To ensure that the productivity
levels are maintained.
• To escalate to top management as
required depending on the gravity of the issue 
• To ensure proper handing / taking over on the pending tickets (End to End ownership) 
• To be the responsible face of COMPANY & provide resolutions carefully to the customer 
• To highlight on issues which are persisting & needs immediate resolution 
•Ability to manage extreme work pressure & excel in superior customer experience.
• Ability to work on shifts and
rotational days off.
•Ability to do effective follow up and update status/report