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STAR SERVICES LLC,
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CALL CENTER AGENT / CALL CENTER EXECUTIVE

Job Description and Requirements

•  Deliver service and support to end-users over the phone
•  Interact with customers to provide and process information in response to inquiries,
• concerns, and requests about products and services
•  Diagnose and resolve technical hardware and software issues involving internet connectivity,
• email clients, IPTV, Leased Line, MPLS and more
•  Gather customer’s information and determine the issue by evaluating and analyzing the
• symptoms
•  Follow standard processes and procedures;
•  Identify and escalate priority issues
•  To ensure all queries/complaints are handled as per operational requirements.
•  To ensure Standard Operating Procedures are followed 100% in providing resolution to the
• customer.
•  To ensure that the productivity levels are maintained.
•  To escalate to top management as required depending on the gravity of the issue
•  To ensure proper handing / taking over on the pending tickets (End to End ownership)
•  To be the responsible face of COMPANY & provide resolutions carefully to the customer
•  To highlight on issues which are persisting & needs immediate resolution
•  Ability to manage extreme work pressure & excel in superior customer experience.
•  Ability to work on shifts and rotational days off.
•  Ability to do effective follow up and update status/report